Susan Olson
Programmer / Analyst
Expertise
- Eight years of technology implementation, project management, vendor management, licensing and compliance for Property Casualty Insurance.
- Project Manager of team implementing web based system connecting Agents and Agencies with portal accessibility, reporting and retrieval of book of business activity, including claims, reserves and policy administration.
- Managed and reviewed business requirements, testing, data analysis and security set up for both internal and external client base.
- Twenty-five years of Technical Product Management in manufacturing, consumer and industrial products. Extensive experience in the development of budgets, forecasts, procedural documentation, technical documents and new product development.
- Early experience in Market Research, client liaison, survey development, focus group moderator and business needs analysis.
- Programmer for Market Research automating logic review of survey statistics before reports are finalized and issued to client.
Education
| B.S. Business and Marketing | 1997 |
| Neumann University | Aston, PA |
| Microsoft Seminars, Great Valley, PA/td> | 1997 |
| Dun & Bradstreet, imarket software, Seminar Wharton Technology Conference | 1998 |
| M.B.A. Concentration in Technology/Ecommerce | 2002 |
| West Chester University | West Chester, PA |
| Delaware County Leadership Program | 2003 |
| C.P.M. PMI Certified Program (Certified Project Manager) | 2006 |
Software and Hardware
- Operating Systems: SQL, DB2 and PC MS Windows
- Desktop Applications: MS Suite (Access, Excel, Word, PowerPoint)
- Software: MS Suite, ACL (Audit Control Language)
- Web Development Tools: HTML, XML